GavelOS LLC
Cancellation and refunds
Effective 2026-10-05 · Version 1.0
How to request a software subscription cancellation, refund, or billing review.
Software subscriptions
GavelOS LLC provides software subscriptions to auction companies. The applicable order form or agreement specifies pricing, billing frequency, activation, renewal, cancellation, and refund terms. Payment is by invoice or through Stripe as agreed with the customer. This website does not accept subscription purchases or charge you for requesting a demonstration.
This page explains how to contact us about a subscription. Cancellation and refund eligibility follow your agreement and applicable law. Rights required by applicable law continue to apply.
Request a cancellation
Email billing@gavelos.com with your company name, the email address associated with your order, your order or invoice reference if available, and the date you would like cancellation to take effect.
We will check the request against your agreement and the requesting person's authority, then confirm the effective date and any remaining billing or access arrangements. Notice periods, renewal dates, and amounts due are determined by your agreement and applicable law. Do not assume that deleting a login, uninstalling software, or stopping use cancels a subscription.
Request a refund or billing review
For an incorrect charge, duplicate payment, or refund request, email billing@gavelos.com. Include your company name, invoice or payment reference, the charge date and amount, and a short explanation. Do not send full card numbers or account credentials.
We will review the request under the applicable agreement and law and communicate the outcome. If a refund is due, we will confirm the amount and payment arrangements. Processing time may depend on the payment provider and your financial institution; this page does not guarantee a particular processing time.
Billing disputes
You can dispute a GavelOS subscription charge by emailing billing@gavelos.com with the details above. We will examine the relevant records and work with you to address the concern. Contacting us does not waive any rights or deadlines you have with your bank, payment provider, or under applicable law.
For questions about an auction purchase, bidder charge, return, or pickup, contact the auction company responsible for that transaction. GavelOS is not the auctioneer or seller and does not hold bidder funds. This policy covers GavelOS software subscriptions, not auction-company sales.
Contact and policy changes
Send cancellation, refund, or billing-dispute requests to billing@gavelos.com. You can also write to GavelOS LLC, PO Box 51, Graysville, GA 30726, United States.
The effective date and version identify this policy. Updates do not amend an existing customer agreement or remove rights required by law.